{"page":{"id":"01K2R1ATRMNGP9DGS6PH99P38H","name":"1mind","url":"https://status.1mind.com/","updated_at":"2026-10-20T19:40:02Z"},"incidents":[{"id":"01KQ0KQ29FPK734PT0284NVKWX","name":"Delayed Superhuman Loading","status":"resolved","created_at":"2026-04-24T20:43:17Z","updated_at":"2026-04-24T20:43:17Z","resolved_at":"2026-03-23T19:14:00Z","impact":"major","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ0KQ29FSAFD5QN6M7A16J84","body":"A preprocessing workflow service failed to auto-scale under load, delaying launcher API responses. We're scaling instances manually now.","created_at":"2026-04-24T20:43:17Z","display_at":"2026-03-23T19:14:00Z","incident_id":"01KQ0KQ29FPK734PT0284NVKWX","status":"resolved","updated_at":"2026-04-24T20:43:17Z"},{"id":"01KQ0KQ29F74PR6K3HNZXRD9XP","body":"We're investigating elevated 504 errors and delayed Superhuman loading on customer sites.","created_at":"2026-04-24T20:43:17Z","display_at":"2026-03-23T18:45:00Z","incident_id":"01KQ0KQ29FPK734PT0284NVKWX","status":"investigating","updated_at":"2026-04-24T20:43:17Z"}]},{"id":"01KQ7QH3C4QPJBZCYZBFVFFM7Z","name":"Background processing disruption in production service","status":"resolved","created_at":"2026-04-27T15:04:37Z","updated_at":"2026-04-27T15:04:37Z","resolved_at":"2026-03-20T18:31:00Z","impact":"major","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ7QH3C4T1CWDWRTAHVY8G3D","body":"The incident has been resolved. Background processing has recovered and affected requests are processing normally again.","created_at":"2026-04-27T15:04:37Z","display_at":"2026-03-20T18:31:00Z","incident_id":"01KQ7QH3C4QPJBZCYZBFVFFM7Z","status":"resolved","updated_at":"2026-04-27T15:04:37Z"},{"id":"01KQ7QH3C4RVH8BPMAQ01RV63D","body":"We implemented a fix and restored healthy background processing. We are monitoring recovery while queued post-processing catches up.","created_at":"2026-04-27T15:04:37Z","display_at":"2026-03-20T18:25:00Z","incident_id":"01KQ7QH3C4QPJBZCYZBFVFFM7Z","status":"monitoring","updated_at":"2026-04-27T15:04:37Z"},{"id":"01KQ7QH3C4F304NWYA2R8F2CEW","body":"We identified an issue affecting background processing in one production service. Pre-processing, post-processing, and tool-call related processing were impacted for affected requests.","created_at":"2026-04-27T15:04:37Z","display_at":"2026-03-20T16:31:00Z","incident_id":"01KQ7QH3C4QPJBZCYZBFVFFM7Z","status":"identified","updated_at":"2026-04-27T15:04:37Z"}]},{"id":"01KQ7RPSGZA6SXF4CR0VZ846WE","name":"Conversation history display issue","status":"resolved","created_at":"2026-04-27T15:25:12Z","updated_at":"2026-04-27T15:25:12Z","resolved_at":"2026-03-17T18:02:00Z","impact":"major","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ7RPSGZX5SB7NEBPJ1CPYMH","body":"The incident has been resolved. Internal processing content is no longer visible in affected user-facing conversation history views.","created_at":"2026-04-27T15:25:12Z","display_at":"2026-03-17T18:02:00Z","incident_id":"01KQ7RPSGZA6SXF4CR0VZ846WE","status":"resolved","updated_at":"2026-04-27T15:25:12Z"},{"id":"01KQ7RPSGZZVKMS8JMKW3QC70B","body":"We deployed a fix and verified recovery for the affected conversation history path. We are continuing validation across related conversation views.","created_at":"2026-04-27T15:25:12Z","display_at":"2026-03-17T16:51:00Z","incident_id":"01KQ7RPSGZA6SXF4CR0VZ846WE","status":"monitoring","updated_at":"2026-04-27T15:25:12Z"},{"id":"01KQ7RPSGZZBTWK68WATSXD2TZ","body":"We identified an issue where some conversations could display internal processing content in user-facing conversation history and conversation views.","created_at":"2026-04-27T15:25:12Z","display_at":"2026-03-17T13:45:00Z","incident_id":"01KQ7RPSGZA6SXF4CR0VZ846WE","status":"identified","updated_at":"2026-04-27T15:28:26Z"}]},{"id":"01KQ0KMRVC0A7BQ2VME111Y9FB","name":"Photoreal Message Ordering \u0026 Audio Quality","status":"resolved","created_at":"2026-04-24T20:42:02Z","updated_at":"2026-04-24T20:42:02Z","resolved_at":"2026-03-12T15:35:00Z","impact":"major","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ0KMRVC7CK6YK92W8Z2ZZBY","body":"As a mitigation we've temporarily routed affected Superhumans through an alternate pipeline. Some users may notice minor audio static or delayed voice start during this window.","created_at":"2026-04-24T20:42:02Z","display_at":"2026-03-12T15:35:00Z","incident_id":"01KQ0KMRVC0A7BQ2VME111Y9FB","status":"resolved","updated_at":"2026-04-24T20:42:02Z"},{"id":"01KQ0KMRVCCSQG3ZED19Y980NC","body":"We're investigating a regression where photoreal Superhuman and user messages appear out of order in the conversation transcript. Our downstream video provider is rolling back a recent change on their end.","created_at":"2026-04-24T20:42:02Z","display_at":"2026-03-12T15:07:00Z","incident_id":"01KQ0KMRVC0A7BQ2VME111Y9FB","status":"investigating","updated_at":"2026-04-24T20:42:02Z"}]},{"id":"01KQ7PTG1B12F7R1S2040PQ11G","name":"Audio input provider degradation impacting voice experiences","status":"resolved","created_at":"2026-04-27T14:52:16Z","updated_at":"2026-04-27T14:52:16Z","resolved_at":"2026-02-18T02:56:00Z","impact":"major","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ7PTG1BSV5FRBSCTF239EM2","body":"Affected voice experiences are operating normally again. We are seeing normal usage activity with the speech-processing provider.","created_at":"2026-04-27T14:52:16Z","display_at":"2026-02-18T02:56:00Z","incident_id":"01KQ7PTG1B12F7R1S2040PQ11G","status":"resolved","updated_at":"2026-04-27T14:52:16Z"},{"id":"01KQ7PTG1BSJ93RJWZE5TECCBD","body":"We switched affected voice experiences to an alternate speech-processing provider and are monitoring recovery.","created_at":"2026-04-27T14:52:16Z","display_at":"2026-02-17T23:49:00Z","incident_id":"01KQ7PTG1B12F7R1S2040PQ11G","status":"monitoring","updated_at":"2026-04-27T14:52:16Z"},{"id":"01KQ7PTG1BK6S5FQETVQCVZPMZ","body":"We identified an issue affecting some voice experiences caused by a third-party speech-processing provider failure. Text input and the rest of the experience remain unaffected.","created_at":"2026-04-27T14:52:16Z","display_at":"2026-02-17T19:44:00Z","incident_id":"01KQ7PTG1B12F7R1S2040PQ11G","status":"identified","updated_at":"2026-04-27T14:52:16Z"}]},{"id":"01KQ0KH5HC2MERWJMXYD61TZKT","name":"Delayed Photoreal Conversation Loading","status":"resolved","created_at":"2026-04-24T20:40:04Z","updated_at":"2026-04-24T20:40:04Z","resolved_at":"2026-01-23T18:10:00Z","impact":"major","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ0KH5HCRDT1TF6AXB2FRT7H","body":"Traffic has been rerouted to healthy providers and load times are improving to ~10–15 seconds. We're continuing to monitor.","created_at":"2026-04-24T20:40:04Z","display_at":"2026-01-23T18:10:00Z","incident_id":"01KQ0KH5HC2MERWJMXYD61TZKT","status":"resolved","updated_at":"2026-04-24T20:40:04Z"},{"id":"01KQ0KH5HC7SBGC0XJXXGMVH73","body":"Photoreal Superhuman conversations are taking significantly longer than normal to initiate. Our downstream video provider has reported an upstream GPU infrastructure issue and is investigating.","created_at":"2026-04-24T20:40:04Z","display_at":"2026-01-23T17:45:00Z","incident_id":"01KQ0KH5HC2MERWJMXYD61TZKT","status":"investigating","updated_at":"2026-04-24T20:40:04Z"}]},{"id":"01KQ0KDASVKRTR8T16TS3640AZ","name":"Embedded Experience Displays at Reduced Size","status":"resolved","created_at":"2026-04-24T20:37:58Z","updated_at":"2026-04-24T20:37:58Z","resolved_at":"2026-01-12T20:53:00Z","impact":"major","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ0KDASVKZMFN1JJWTA9HC5Y","body":"We identified the cause of the Embedded Experience rendering at a reduced height on some customer sites as a configuration issue in our embed layout handling. A fix has been deployed, and we’ve confirmed that the experience now renders at the correct height across affected environments. The widget product was not impacted. We’ll continue monitoring to ensure consistent performance.","created_at":"2026-04-24T20:37:58Z","display_at":"2026-01-12T20:53:00Z","incident_id":"01KQ0KDASVKRTR8T16TS3640AZ","status":"resolved","updated_at":"2026-04-24T20:37:58Z"},{"id":"01KQ0KDASV85TAS9K350T9S0KV","body":"We're investigating reports that the Embedded Experience is rendering at a reduced height on customer sites. The widget product is unaffected.","created_at":"2026-04-24T20:37:58Z","display_at":"2026-01-12T20:15:00Z","incident_id":"01KQ0KDASVKRTR8T16TS3640AZ","status":"investigating","updated_at":"2026-04-24T20:37:58Z"}]},{"id":"01KQ0K3QP0K5W0SA55P4NNGNNS","name":"Widget Fails to Load on Customer Sites","status":"resolved","created_at":"2026-04-24T20:32:44Z","updated_at":"2026-04-24T20:32:44Z","resolved_at":"2025-12-18T06:25:00Z","impact":"critical","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ0K3QP0FHHX6CD61PK178HV","body":"The widget is loading normally across all tested customer sites. We'll follow up with a post-mortem on the release process gap that allowed this regression.","created_at":"2026-04-24T20:32:44Z","display_at":"2025-12-18T06:25:00Z","incident_id":"01KQ0K3QP0K5W0SA55P4NNGNNS","status":"resolved","updated_at":"2026-04-24T20:32:44Z"},{"id":"01KQ0K3QP0KEB5AZZV2MG1C7PB","body":"The issue is linked to a widget event-naming change in our latest production deploy that broke compatibility with older embed scripts. A fix is being prepared.","created_at":"2026-04-24T20:32:44Z","display_at":"2025-12-18T02:20:00Z","incident_id":"01KQ0K3QP0K5W0SA55P4NNGNNS","status":"identified","updated_at":"2026-04-24T20:32:44Z"},{"id":"01KQ0K3QP020WNHY4WYZA8V7SF","body":"We're investigating reports that the 1mind widget is failing to load on some customer websites after a recent release.","created_at":"2026-04-24T20:32:44Z","display_at":"2025-12-18T00:50:00Z","incident_id":"01KQ0K3QP0K5W0SA55P4NNGNNS","status":"investigating","updated_at":"2026-04-24T20:32:44Z"}]},{"id":"01KQ0GCXWAVWS7MDJ26Z23NYDM","name":"Domain Nameserver Misconfiguration","status":"resolved","created_at":"2026-04-24T19:45:19Z","updated_at":"2026-04-24T20:10:46Z","resolved_at":"2025-08-13T03:05:00Z","impact":"critical","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ0HVGXS5XWKZ0P31J9FYY6Z","body":"APIs are healthy globally. Some users may still hit cached DNS entries; a browser refresh clears it. We're monitoring.","created_at":"2026-04-24T20:10:46Z","display_at":"2025-08-13T03:05:00Z","incident_id":"01KQ0GCXWAVWS7MDJ26Z23NYDM","status":"resolved","updated_at":"2026-04-24T20:11:01Z"},{"id":"01KQ0HRBM72PGMWDS8YWVMH0QR","body":"A recent domain ownership transfer caused DNS records for 1mind.com to point to incorrect nameservers. Records have been corrected and services are returning; propagation may take up to 30 minutes depending on location.","created_at":"2026-04-24T20:09:02Z","display_at":"2025-08-13T01:57:00Z","incident_id":"01KQ0GCXWAVWS7MDJ26Z23NYDM","status":"identified","updated_at":"2026-04-24T20:09:32Z"},{"id":"01KQ0HN6XC7BAP5PVY2W36VTEC","body":"Users are reporting that Superhumans fail to load and conversations end immediately with a \"meeting has ended\" error. We're investigating.","created_at":"2026-04-24T20:07:19Z","display_at":"2025-08-13T01:35:00Z","incident_id":"01KQ0GCXWAVWS7MDJ26Z23NYDM","status":"investigating","updated_at":"2026-04-24T20:08:45Z"}]},{"id":"01KQ0JAHE1T7T1WEBGE1Y8Y14H","name":"Video infrastructure provider outage","status":"resolved","created_at":"2026-04-24T20:18:58Z","updated_at":"2026-04-24T20:18:58Z","resolved_at":"2025-07-02T21:18:00Z","impact":"none","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQ0JAHE1PZKZ9F14YQ80NYAM","body":"We identified the root cause of the issue affecting the initiation of photoreal Superhuman conversations as a disruption with our downstream video provider. The provider has implemented a fix, and we have verified that conversation starts are now functioning normally. We will continue to monitor performance closely to ensure stability.","created_at":"2026-04-24T20:18:58Z","display_at":"2025-07-02T21:18:00Z","incident_id":"01KQ0JAHE1T7T1WEBGE1Y8Y14H","status":"resolved","updated_at":"2026-04-24T20:28:53Z"},{"id":"01KQ0JAHE1P0E56943B0JAPV6Y","body":"We're seeing failures starting photoreal Superhuman conversations and are investigating with our downstream video provider.","created_at":"2026-04-24T20:18:58Z","display_at":"2025-07-02T21:12:00Z","incident_id":"01KQ0JAHE1T7T1WEBGE1Y8Y14H","status":"identified","updated_at":"2026-04-24T20:18:58Z"}]},{"id":"01KQH7RVX4C1M7B2XF5YA9YRGQ","name":"GCP Regional Outage","status":"resolved","created_at":"2026-05-01T07:41:39Z","updated_at":"2026-05-01T07:41:39Z","resolved_at":"2025-06-12T23:13:00Z","impact":"major","page_id":"01K2R1ATRMNGP9DGS6PH99P38H","incident_updates":[{"id":"01KQH7RVX4RW9S1CH6CX90EBNC","body":"1mind.com, customer sites, the dashboard, and Insight are all operating normally. The disruption was caused by an upstream GCP regional outage; no action is required from customers.","created_at":"2026-05-01T07:41:39Z","display_at":"2025-06-12T23:13:00Z","incident_id":"01KQH7RVX4C1M7B2XF5YA9YRGQ","status":"resolved","updated_at":"2026-05-01T07:41:39Z"},{"id":"01KQH7RVX4JVFNPJ0NRBYHE0NK","body":"We're investigating service degradation linked to a regional outage at our upstream cloud provider (Google Cloud – Americas). Monitoring the provider's status page for updates.","created_at":"2026-05-01T07:41:39Z","display_at":"2025-06-12T17:51:00Z","incident_id":"01KQH7RVX4C1M7B2XF5YA9YRGQ","status":"investigating","updated_at":"2026-05-01T07:41:39Z"}]}]}